This Privacy Policy applies to all personal data collected and processed by Apaldo Bet in connection with the platform at apaldobet.net. It covers your use of the website, mobile experience, customer support interactions, and any promotional activities. By using Apaldo Bet, you consent to the practices described here.
1. Overview – Why Your Privacy Matters to Apaldo Bet
Apaldo Bet is an online gaming platform built for Filipino players. When you register, deposit, play, or simply browse our site, certain information is generated or provided. How we handle that information is what this Privacy Policy is all about.
We operate in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). Every data practice described in this document is grounded in that framework.
We believe you have the right to know exactly what's happening with your personal information. That's why we've written this policy to be as clear and specific as possible – not a wall of legalese designed to obscure what's really going on, but a straightforward explanation of our actual practices. If anything here is unclear, our Data Protection Officer is reachable at the contact details provided at the end of this document.
Key principle: Apaldo Bet collects only the personal data it genuinely needs to operate the platform, comply with regulatory requirements, and protect both our players and the business. We do not collect data for its own sake, and we do not sell your personal information to third parties.
2. What Personal Data We Collect
The categories of personal data Apaldo Bet may collect from you include:
2.1 Identity and Contact Information
- Full legal name
- Date of birth
- Residential address
- Email address
- Mobile phone number
- Government-issued ID details (for KYC verification – e.g. PhilSys, SSS, passport, driver's licence)
2.2 Financial Information
- Payment method details (GCash number, Maya account, bank account details, card number – partial only, as full card numbers are handled by payment processors)
- Transaction history including deposits, withdrawals, and bet settlements
- Bonus and promotion usage records
2.3 Gaming Activity Data
- Bet history, game session records, and wagering patterns
- Game preferences and activity across all sections (sports, card games, Bingo)
- Win and loss records
- Responsible gaming settings and usage of self-exclusion or limit tools
2.4 Technical and Device Data
- IP address
- Device type, operating system, and browser information
- Cookie data and session identifiers
- Page views, click patterns, and navigation behaviour on the platform
- Login timestamps and session duration
2.5 Communications Data
- Support ticket history and chat logs with our customer service team
- Email correspondence with Apaldo Bet
- Responses to surveys or promotional communications where applicable
3. How We Collect Your Data
Apaldo Bet collects personal data through the following channels:
- Registration: When you create an account, you directly provide your name, contact details, and date of birth.
- KYC verification: When you submit identity documents as part of our verification process.
- Deposits and withdrawals: When you transact on the platform, financial data is captured by us and our payment processing partners.
- Platform use: Automatically collected as you browse, play, and interact with features on apaldobet.net.
- Customer support: When you contact us via email, chat, or other support channels.
- Cookies and tracking technologies: As detailed in Section 7 of this policy.
- Third-party verification services: Where we use external providers to assist with identity verification and fraud prevention.
You are always in control of what you actively provide. However, some data – such as IP address and session logs – is collected automatically as a standard part of operating any web-based platform. This is necessary for security and compliance purposes.
4. Why We Use Your Personal Data
Apaldo Bet uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Name, email, date of birth, contact details |
| KYC identity verification and fraud prevention | Government ID, address, financial history |
| Processing deposits, withdrawals, and bet settlements | Payment method details, transaction records |
| Providing and improving gaming services | Gaming activity, session data, device information |
| Compliance with gaming licence and regulatory obligations | Full account profile, transaction history |
| Anti-money laundering (AML) monitoring | Financial data, betting patterns, identity records |
| Customer support and dispute resolution | Communications data, account history |
| Responsible gaming monitoring and intervention | Gaming activity, self-exclusion preferences |
| Sending service notifications and promotional communications | Email, phone number, account preferences |
| Platform security and abuse prevention | IP address, device data, login history |
5. Legal Basis for Processing
Under the Philippine Data Privacy Act and its Implementing Rules, Apaldo Bet processes your personal data on the following legal grounds:
- Contractual necessity: Processing required to fulfil the service agreement when you create an account – account management, payment processing, bet settlement.
- Legal obligation: Processing required to comply with laws and regulations including our gaming licence conditions, AML obligations, KYC requirements, and data retention laws.
- Legitimate interest: Processing for fraud prevention, platform security, improving our services, and responsible gaming monitoring – balanced against your privacy rights.
- Consent: Where you have explicitly opted in to receive marketing communications or promotional updates. You can withdraw this consent at any time.
We do not process sensitive personal information (e.g. health data, biometric data) except where required by identity verification regulations, and only with your explicit consent or as permitted by law.
6. Who We Share Your Data With
Apaldo Bet does not sell your personal data to any third party. We share data only where necessary for operational, legal, or regulatory purposes, and only with parties bound by appropriate confidentiality and data protection obligations.
6.1 Payment Processors
To process your GCash, Maya, BDO, BPI, Visa/Mastercard, and other transactions, we share the minimum necessary financial data with our licensed payment processing partners. These processors are bound by their own regulatory obligations and our data processing agreements.
6.2 Identity Verification Providers
Where we use third-party KYC or identity verification services to fulfil our regulatory obligations, relevant identity document data is shared with those providers under strict data processing agreements.
6.3 Regulatory Authorities
Apaldo Bet is required by its gaming licence and applicable Philippine law to share certain account and transaction data with gaming regulators, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other relevant government bodies upon lawful request.
6.4 Technology and Service Providers
We engage third-party technology providers for services including hosting infrastructure, analytics, and customer support platforms. These providers process data only on our instructions and under contractual data protection terms.
6.5 Legal and Law Enforcement
We may disclose personal data where required by court order, legal process, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect our rights, or protect the safety of our players or the public.
We never share your personal data with advertisers, data brokers, or third parties for their own marketing purposes. Any data sharing is strictly for operational, legal, or regulatory purposes as described above.
7. Cookies & Tracking Technologies
Apaldo Bet uses cookies and similar tracking technologies to operate and improve the platform. Here's what that means in practical terms:
7.1 Essential Cookies
These are necessary for the platform to function. They maintain your login session, remember your game preferences, and ensure secure transactions. You cannot opt out of essential cookies without losing core platform functionality.
7.2 Analytics Cookies
We use analytics tools to understand how players navigate and use the platform. This data is aggregated and anonymised where possible, and is used solely to improve the user experience. You can opt out of analytics cookies through your browser settings or our cookie preference centre.
7.3 Security and Fraud Detection
Some cookies and tracking mechanisms are used specifically for security monitoring – detecting suspicious login patterns, unusual betting behaviour, or potential account compromise. These are essential for keeping your account and the platform safe.
7.4 Managing Your Cookie Preferences
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies, though this may affect platform functionality. Clearing session cookies will log you out of your Apaldo Bet account.
8. How Long We Keep Your Data
Apaldo Bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, comply with our legal and regulatory obligations, and resolve any disputes or enforce our agreements.
As a general guideline:
- Active account data: Retained for the lifetime of your account and for a period of at least five (5) years after account closure, in line with AML and gaming regulatory requirements.
- Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction, as required by law.
- Customer support communications: Retained for three (3) years from the last interaction, or longer if related to an ongoing dispute.
- KYC documentation: Retained for five (5) years after account closure or the completion of the relevant verification process.
- Marketing consent records: Retained until you withdraw consent, plus one (1) year to confirm opt-out was honoured.
When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual.
9. How We Protect Your Data
Apaldo Bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:
- Encryption: All data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security). Sensitive stored data, including financial records and identity documents, is encrypted at rest.
- Access controls: Access to personal data is restricted to Apaldo Bet personnel and authorised service providers on a strict need-to-know basis. Role-based access controls are enforced across all internal systems.
- Two-factor authentication: Available and encouraged for all player accounts to protect against unauthorised login.
- Regular security reviews: Our platform and data handling practices are subject to periodic internal and third-party security assessments.
- Incident response: We maintain a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify the NPC and affected individuals in accordance with our legal obligations under the Data Privacy Act.
While we take every reasonable measure to protect your data, no online platform can guarantee absolute security. You play a role too – keeping your login credentials private, using a strong unique password, and enabling two-factor authentication significantly reduces your risk.
10. Your Rights Under the Data Privacy Act
As a data subject under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by Apaldo Bet. We take these rights seriously and have processes in place to honour them.
Right to Access
You can request a copy of the personal data Apaldo Bet holds about you, along with information about how it is being used.
Right to Rectification
You can request correction of inaccurate or incomplete personal data. Some corrections may require re-verification for security reasons.
Right to Erasure
You can request deletion of your personal data where it is no longer necessary for its original purpose, subject to our overriding legal and regulatory retention obligations.
Right to Object
You can object to processing of your data for direct marketing purposes at any time. You can also object to other forms of processing based on legitimate interest.
Right to Data Portability
You can request a copy of your personal data in a structured, machine-readable format where technically feasible and where processing is based on consent or contract.
Right to Withdraw Consent
Where processing is based on your consent (e.g. marketing emails), you can withdraw consent at any time. This does not affect processing that took place before withdrawal.
To exercise any of these rights, contact our Data Protection Officer at privacy@apaldobet.net. We will respond within thirty (30) days of receiving a verified request. Some requests may take longer if additional verification or review is required. If you are not satisfied with our response, you have the right to file a complaint with the National Privacy Commission.
11. Minors and Age Restrictions
Apaldo Bet is strictly for players who are at least 21 years of age. We do not knowingly collect personal data from anyone under 21. If we discover that a minor has registered or provided personal data on the platform, we will immediately close the account, delete the associated data, and take any other steps required by law and our regulatory obligations.
If you are a parent or guardian and believe a minor has accessed Apaldo Bet or provided their data, please contact us immediately at support@apaldobet.net so we can investigate and take corrective action promptly.
12. Third-Party Links and Services
The Apaldo Bet platform may contain references or links to third-party services such as payment providers. These third parties have their own privacy policies, and Apaldo Bet is not responsible for their data practices. We encourage you to review the privacy policy of any third-party service you interact with in connection with your use of our platform.
Our payment partners – including the GCash and Maya networks – process your payment data under their own terms and privacy frameworks, which are separate from this policy. Apaldo Bet does not have access to your full payment credentials; these are managed directly by the respective payment processors.
13. Changes to This Privacy Policy
Apaldo Bet may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. When we make significant changes, we will notify registered users via email and post a prominent notice on the platform.
The "Last Updated" date at the top of this page always reflects the most current version. We recommend checking this page periodically. Continued use of Apaldo Bet after changes are posted constitutes your acknowledgment of the updated policy.
This Privacy Policy was last updated in June 2025. If you have any questions about changes made since you last reviewed it, contact our DPO for clarification.
14. Contact Us & Data Protection Officer
Apaldo Bet has designated a Data Protection Officer (DPO) responsible for overseeing our compliance with the Philippine Data Privacy Act and this Privacy Policy. You can reach us with any privacy-related inquiry, rights request, or concern through the following channels:
- Privacy / DPO Email: privacy@apaldobet.net
- General Support Email: support@apaldobet.net
- Support Hours: 24 hours a day, 7 days a week
- Language: English and Filipino
We aim to respond to all privacy-related inquiries within five (5) business days and to formally respond to data subject rights requests within thirty (30) days. For complex requests, we will acknowledge receipt within five (5) days and provide a full response within the statutory period.
If you are not satisfied with how we handled your request, you have the right to escalate a complaint to the National Privacy Commission of the Philippines (NPC) through their official channels.